UX Case Study
An 85% Faster Uploading, 95% Reduction In Error Occurrences
Redesigning The Upload Financial Documents
What is Meezed?
Mazeed is a UAE Startup that offers SaaS accounting management system that help Business Owners and accounting firms with single scan automate their finances and deal with taxation easily.
Automation
Effortless & Efficiency
Total Sales
AED 89,000
4.3% up from yesterday
Overview
The Challenge
A Clunky Issue That Needed Urgent Fixing
The first meeting stands out in my mind. I joined the team, gathering with key stakeholders across design, product, and engineering, all aligned around a single mission, to collaboratively fix the broken document upload process in the mobile app and deliver a solution that truly met the target audience's needs.
We discussed in the meeting that the feedback from users was that the existing upload process was painfully slow, full of unnecessary roadblocks, and left users frustrated with unclear error messages.
My Responsibilities:
Led the user experience redesign for financial document upload in the mobile app, ensuring alignment with business goals and technical feasibility.
Conducted usability testing and gather user feedback to prioritize pain points.
Collaborated with the product and engineering teams to develop a streamlined, user-friendly solution.
Our High-Level business goals:
Improve the speed and efficiency of the document upload process.
Eliminate unnecessary errors and provide clearer error messages.
Enhance user satisfaction by making the process more intuitive and less cumbersome.